Sales Manager-Home Security

Closing Date: October 10, 2010

Company:	Allconnect - Georgia Atlanta, GA
Job Location:	Atlanta, GA (Fulton County)
Employment Type:	Full Time
Department:	Sales & Operations
Benefits:	medical, dental, vision, life, 401k, etc.

Description:

This position will be responsible for all prospect and customer interaction, providing an outstanding customer experience, and (first and foremost) growing our new account base. This is a key managerial role within the company. As HomeForce grows, a separate Customer and Field Service manager will be hired and this position will focus strictly on new customer acquisition.

Duties:

Sales Duties

Establish best practices and metrics for the sales team
Develop the competencies within each member of the sales team. Analyze individual performance, provide coaching, and raise sales proficiency of team members.
Monitor performance and swiftly address issues
Develop sales strategies, scripting, rebuttals, and other techniques
Measure and evaluate effectiveness of sales strategies and continuously improve
Help define CRM system requirements
Develop contact strategies, evaluate their effectiveness, and continuously improve
Measure and analyze why and where sales are lost; recommend changes to improve close ratio
Consistently reach monthly, quarterly, and annual sales objectives
Effectively execute the entire sales process from opening to close
Handle all personnel related and administrative issues in the department
Advise the President and General Manager on all issues that affect the overall performance of HomeForce, its employees, and customers.

Service and Field Support Duties

Serve as point of escalation for customer and field support issues and primary contact for HomeForce’s central station monitoring partner.
Measure, Analyze, Improve, and Control the new customer setup process
Optimize customer retention
Establish best practices and metrics for the service and field support team
Develop the competencies within each member of the team. Analyze individual performance, provide coaching, and raise sales proficiency of team members.
Monitor performance and swiftly address issues
Help define installation, monitoring, and CRM system requirements
Handle all personnel related and administrative issues in the department
Advise the President and General Manager on all issues that affect the overall performance of HomeForce, its employees, and customers.

Qualifications:

Passion for achieving sales goals
Ability to help sales people reach their potential
Ability to lead, motivate, and inspire
Driven for excellence , goal oriented
Analytical and process oriented
Possesses deductive reasoning skills
Highly organized and able to handle/prioritize multiple issues requiring attention
Outstanding written and verbal communication
Manager level computer proficiency
Proven track record in home security sales management
Ability to work a flexible schedule an occasional weekend
Bachelor’s degree preferred

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