| Company: | Extreme Fitness
Toronto, ON |
| Job Location: |
Toronto, ON |
| Employment Type: | Full Time |
| Department: | Delisle (Yonge St & St. Clair Ave) |
| Salary Range: | hourly |
| Benefits: | We offer guaranteed hours, progressive pay, training and development and group benefits! |
Description: |
The Head Receptionist will be responsible for the following:
To ensure the provision of professional and pleasant service to each person that comes into the facility, including but not limited to members, staff and prospective customers
To lead and manage all of the other receptionists
Perform clerical duties based on the customer service efforts of the club
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Duties: |
To work a variety of shifts including days, evenings and weekends
Handle membership issues, including billing inquiries for existing members: refer to G.M.
Inform members of club policies
Handle member and non-member inquiries
Answer phone in accordance with club policies and procedures and distribution of calls to
appropriate staff
Accurate and consistent message taking and delivery or transfer to voice mail
Greeting all members, guests and prospective members in a warm, friendly and professional manner and in accordance will all club policies and procedures
Member check-in: Insuring all club visitors are current members or guests who have been properly registered according to club policies. Collect all guest fees any status (refer to GM)
Accurate collection and cash register ring in of all monies collected
Accurate and consistent booking of all appointments and court booking according to club policies and procedures
Responsible to keep up to date on all club activities, special events and relevant policies and procedures
Responsible to promote club events as required
Responsible for accurate opening and closing procedures and recording of shift cash outs and balancing of cash
Responsible for daily inventory and other activity summarizes as required
Daily tracking of Group Fitness class attendance
Management: 10% of total time (to be performed during scheduled hours)
Recruiting: Conduct on-going job interviews for hi-potential employees
Tracking of supplies and placing supply orders twice a month
Conduct monthly performance reviews
Conduct mid-month performance spot checks
Payroll
Scheduling: Create and submit signed-off reception staff schedule (2 weeks at a time)
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Qualifications: |
Key Functional Skills Required:
Excellent oral and communication skills, ability to perform a wide variety of tasks during busy, sometimes stressful times.
Flexible hours
Enthusiastic, outgoing personality. Excellent customer service skills
Organized, able to work in a busy environment
Leader and self-starter. Team Player. Extrovert
Key Competencies Required:
Leadership ability this candidate must have the potential for the ability to manage and lead a reception team
Skills in training and coaching others to develop to their own potential. The ability to hold others accountable for their own performance
Non-Defensive, open-minded and able to learn and grow
The ability to assist in hiring the right person for the job
The ability to Multi-task and organize
The ability to participate in the creation of a fun, customer service based culture within a results driven performance environment
Education Required:
Must Have: High School Diploma
Preferred: Completed Post -Secondary
Other Conditions
Shifts may include weekends and holidays
Attendance at club and departmental meetings as required
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