| Company: | The Sherwood Group, Inc.
Deerfield, IL |
| Job Location: |
Deerfield, IL (Lake County) |
| Employment Type: | Full Time |
| Department: | Information Systems |
Description: |
Founded in 1979, The Sherwood Group is a full-service management firm providing complete headquarters and staff support to associations and societies. Our association management practice is built on three decades of experience and the skill of professionals who have worked with and nurtured hundreds of organizations. The Sherwood Group provides executive management and administrative support to international, national, regional and local organizations. Our clients represent a variety of fields, including business services, health care, manufacturing, construction, hospitality, science and energy.
The role of the Membership Systems Support Specialist is to provide iMIS support to association staff as needed. This job requires setting up and modifying the databases, maintaining and creating custom reports, training and pulling data. It is essential that this person have excellent customer relationship skills and can work with users to respond to and anticipate their needs.
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Duties: |
The duties of the Membership Systems Support Specialist include:
Provide support and training to staff in the proper use of our membership database systems
Simple updates to the iMIS front-end database per user requests
Maintain and create custom reports for iMIS
Perform data pulls via SQL, Crystal or other report writing tool for staff as requested
Assist users with Informz data pulls from iMIS
Consult with staff and leaders on database requirements, make recommendations and setup the system and/or reports accordingly
Regularly assess and recommend ways to improve the database setup or output
Create guidelines and documentation to ensure consistency in the use of the database
Assist in the preparation of iMIS training courses
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Qualifications: |
The job of the Membership Systems Support Specialist demands the following personal skills and business orientation:
Strong interpersonal skills
Strong communication skills both written and oral
Strong organizational skills
Ability to manage and complete multiple tasks on time in a fast-paced, continually changing environment
The ability to be proactive and anticipate customer needs
Strong analytical skills
The ability to extrapolate from prior experience
The ability to complete regular duties reliably and on the proper schedule with minimal supervision
The discipline to fully conclude assignments despite occasional interruption
The ability to speak in front of a crowd for training purposes
The job of the Membership Systems Support Specialist requires the following professional technical skills:
Strong iMIS knowledge (or equivalent Association Management System), both from the user interface and from the back-end database perspective
Solid general database understanding
Excellent Crystal Reports 9 knowledge
iMIS 15.x IQA knowledge a bonus
Ability to run moderately complex SQL queries using Transact-SQL 2005
Ability to prepare and conduct training for iMIS and MS Office products
Basic proficiency in HTML (hand-coded)
Education and Experience:
Bachelors degree
2-4 years using and/or supporting iMIS or equivalent Association Management System
1-3 years using and/or supporting Crystal Reports; knowledge of Microsoft Reporting Services a plus
HTML experience (hand-coded). Experience with iMIS e-Content Manager would be preferred.
Send resume with salary history to: ITJobs@sherwood-group.com . We are EOE M/F/D/V. |
