Service Planner

Description:

• Monitor, evaluate, and design Metro service and corresponding service proposals.

Duties:

• Develop service proposals for regular and special transit service, both new and existing, and prepare written service plans for both internal and external use.
• Develop service plans using GIS software, tools, and techniques.
• Collect, compile, and evaluate information for service proposals including projections of miles, hours, cost, ridership, and revenue changes.
• Conduct public hearings and public meetings on service proposals.
• Participate in agency and community task forces and on committees that require Metro representation.
• Investigate and resolve service suggestions, issues, requests, and complaints generated by both customers and internal staff.
• Develop and maintain destination sign and call point information; coordinate changes within the organization.
• Develop routing, bus stop assignments, and transfer connection data to ensure customer trip planning accuracy.
• Review public ride guides for accuracy and completeness.
• Coordinate quarterly charter service reporting to FTA.
• Develop and implement standards and strategies to meet or exceed organization, department, and staff performance goals and objectives, monitor results, recognize accomplishments, and oversee continuous improvement.
• Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation, and professional development of staff.

Qualifications:

• Bachelor's Degree (4-year college or university) in related field.
• 2 to 4 years related experience.
• Proficiency with Microsoft work environment including word processing, spreadsheets, presentations, internet, and email.
• Proficiency with GIS software applications.
• Working knowledge of automated planning and scheduling applications preferred.
• Knowledge of and/or experience in transit environment preferred.