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Consumer Loan Operations Manager
Closing Date: December 10, 2010
| Company: | United Heritage Credit Union
Austin, TX |
| Job Location: |
Austin, TX (Travis County) |
| Employment Type: | Full Time |
| Department: | N Austin TX |
| Benefits: | group medical, dental, short/long term disability, life insurance, 401(k), fully funded pension plan, paid holidays and time off, tuition reimbursement, and much more |
Description: | | Location: 12208 North Mopac Pkwy, Austin 78758 Provide daily management, oversight and support to consumer loan processing, lien perfection and call center personnel. Make decisions, as trained, on processing and funding exceptions to protect credit union's interest. Motivate staff on a daily basis towards accomplishing goals in productivity, accuracy and efficiency while maintaining a positive and healthy environment. | Duties: | Develop and maintain an efficient consumer loan process flow, starting with the initial phone call through loan closing and servicing Answer all lending questions related to application, production and servicing Continually seek ways to streamline current processes maximizing both productivity and accuracy Hire, evaluate, counsel, and train staff as needed. Recognize, develop and motivate personnel on a daily basis Assist in goal setting and establishing performance minimums. Monitor production of all processing personnel by tracking goals on a daily and monthly basis Review and update procedures as necessary and create new procedures when required Synchronize on-going training and communication with all credit union staff to ensure staff is well informed of credit union policies and procedures regarding lending services Work with other departments, strategic partners, and members to ensure positive and effective relationships exist
| Qualifications: | Strong knowledge of lending procedures, practices and lending qualifications associated with the loan processing and underwriting profession Working knowledge of title guidelines Ability to read and interpret credit reports Minimum of five years experience within a lending related field Minimum of three years supervisory experience in a financial environment College degree preferred, but may be substituted by extensive related experience as approved by management. High school or G.E.D. equivalent required
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