| Company: | TMS Health
Boca Raton, FL |
| Job Location: |
Boca Raton, FL (Palm Beach County) |
| Employment Type: | Full Time |
| Department: | TMS Health |
| Benefits: | Excellent Benefits Package |
Description: |
General Job Objectives:
Responsible for making outbound telephone calls and providing counseling services to patients inquiring about pharmaceutical products. Evaluate, educate and respond to customer questions and concerns.
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Duties: |
* Perform initial and ongoing clinical assessment of customers via incoming phone calls.
* Build effective relationships with customers by using excellent verbal and written communication skills, developing trust, using active listening skills, and maintaining confidentiality.
* Record timely written documentation of any adverse events.
* Support a variety of marketing programs for pharmaceutical companies.
* Support both inbound and outbound projects (no sales or cold calling).
* Must be able to multi-task computer input while providing outstanding phone customer care.
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Qualifications: |
* Must have active Florida RN license.
* Knowledge of Microsoft Word and Excel.
* Knowledge of HIPPA regulations a plus.
* Leadership and positive attitude a must.
* Self-motivated and able to work independently.
* Excellent communication and organizational skills.
* Experience with disease or case management preferred.
Education:
Graduation from an accredited school of Nursing required. Florida RN License required.
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