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HOUSING ASSISTANCE SPECIALIST I - ASSISTED HOUSING PROGRAMS
Closing Date: January 27, 2011
| Company: | San Antonio Housing Authority
San Antonio, TX |
| Job Location: |
San Antonio, TX (Bexar County) |
| Employment Type: | Full Time |
| Department: | Assisted Housing Program/Section 8 |
| Salary Range: | $13.50 |
Description: | | Performs clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate a Housing Assistance Program Contract between clients, owners, and SAHA. Routinely interacts and works with clients and owners of diverse backgrounds. | Duties: | •Manages caseload and/or performs specialized function in conducting interviews with clients to obtain appropriate information; accept and review standard forms for completeness and accuracy; determines individual family’s eligibility; establishes client’s portion of the rent; informs and applies the rules and regulations of the Assisted Housing Programs, and completes internal processing of forms in order to effect a landlord/participant relationship.
•Receives approved inspection reports, prepares and mails contracts to property owner for signature; maintains a suspense file of contracts mailed to owners and ensures contracts are received within established time parameters.
•Ensures new admissions and annual recertification’s are processed in a timely manner.
•Responds to inquiries from owners, clients, SAHA personnel and the general public in order to answer general and/or specific questions regarding housing, or refers inquiries to an appropriate source for answers.
•Initiates/prepares investigations related to program fraud and/or abuse that is received through the Enterprise Income Verification (EIV) system and/or other third party sources.
•Mails out notification of proposed termination, maintains suspense file and closes out accounts.
•Generates request for initial payments, adjustments or overpayments to owners and participants.
•Manages financial accounts for other housing authorities in regards to billing portability.
•Prepares amendments to existing contracts to reflect changes in family composition or income.
•Maintains and creates landlord database. Processes changes of ownership.
•Responsible for a special program(s) such as Veteran Affairs Supportive Housing (VASH), Shelter Plus Care (SPC), Homeless Services Voucher (HSV), Disaster Housing Assistance Program (DHAP).
•Performs review of housing assistance and utility assistance payments pending payment processing.
•Assists in the training of new hires as needed.
•Performs quality control on application packages for completeness and accuracy, corrects if necessary.
•Maintains a working knowledge of policies and procedures as established by HUD and/or SAHA.
•Manages client’s file integrity in accordance with privacy and confidentiality laws and regulations.
•Operational expertise in Microsoft Office.
•Other duties as assigned.
| Qualifications: | MINIMUM REQUIREMENTS
•Associates Degree in social services, business management or related field from an accredited college/ university or sixty semester hours (ninety quarter hours) of college course work in social services, business management or related field.
•One (1) year experience involving case management, client services and/or experience in social work.
•Texas Class “C” driver’s license and be insurable by the Housing Authority’s liability and fleet
insurance carrier.
•Housing Choice Voucher Specialist Certification within one year of appointment to position.
•Ongoing and/or updated certifications may be required.
PREFERRED REQUIREMENTS
•Bachelor’s degree from a four-year college or university.
•Housing Choice Voucher Specialist Certification.
•Bilingual speaker and writer.
•Knowledge of housing programs a plus.
KNOWLEDGE, SKILLS, AND ABILITIES
•Ability to maintain effective working relationships with co- workers, supervisors, and the general public.
•Ability to understand and follow verbal and written instructions.
•Ability to communicate effectively, both verbally and in writing.
•Ability to work in a team and independently.
•Ability to work with a diverse population.
•Interviewing skills and techniques.
•Client service skills and techniques.
•Basic reading, writing, and mathematic skills.
•Ability to plan, schedule, and organize workload to meet timelines.
•Time management and organizational skills.
•Detail oriented.
•Ability to analyze problems and determine appropriate course of action.
•Leadership, decision-making and conflict resolution skills.
•Ability to project a professional image at all times.
•Computer literate to include Microsoft Office with the ability to learn new software applications.
•Ability to read, interpret and apply HUD rules and regulations and SAHA policies and procedures.
•Ability to explain rules, regulations, policies and procedures.
•Ability to work in a fast paced environment.
CORE COMPETENCIES
The following personal attributes are considered essential requisites for effective performance of the holder of this position:
•Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
•Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
•Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
•Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
•Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
•Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
•Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or extra effort to get the job done. Available and presentable for work on a consistent and timely basis.
•Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.
ETHICS
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
PHYISCAL DEMANDS AND WORKING CONDITIONS
•Evening and weekend work may be required.
•Physical requirements include occasional lifting/carrying of 5-10 pounds.
•Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
•Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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