Client Services Specialist - Coraopolis, PA

Description:

Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

Duties:

• Answer phones and respond to customer requests.
• Track and place customer inquires in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete callcodes in Vision system and reports.
• Research billing issues.
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• All other duties as assigned

Qualifications:

• Quality customer service skills
• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. 
• Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.
• Ability to maintain a positive and professional business relationship with Clients and internal staff

**ServiceLink is an Equal Opportunity Employer.**