Account Executive, REO Closings (NL) - Aliquippa, PA

Description:

Maintain optimal levels of service and meeting the daily operational goals of multiple teams in a department.  Ensures high output quality and maintains high levels of employee preparedness by constant oversight and continual development of employee skills. Is the primary contact with client/vendor operational staff and maintains good relations by taking direct action on requests and issues. Conducts performance reviews for staff and participates in staffing issues.

Duties:

• Review daily reports to ensure completion of assigned duties
•  Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Manage and participate in the daily functions of multiple service teams
• Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary
• Manage workload of the team to meet and exceed client goals
• Enforces staff adherence to client time requirements
• Take responsibility for the teams' accuracy, efficiency, timeliness, and completion of duties
• Maintain and communicate department policies and procedures
• Conduct staff meetings to convey operational issues
• Take actions to maintain relationships with clients and vendors
• Maintain open communication with team members, other departments, clients, vendors, and management
• Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
• Review and evaluate staff performance
• Monitor and review employee time and attendance as well as approve department payroll
• Conduct employee counseling sessions with Human Resources and recommend discipline as required
• Address escalated customer service issues to ensure satisfaction
• Participate and make recommendations in the employee selection process
• Build and maintain employee morale
• Identify and recommend promotions to team leader positions
• Review and sign off on authorized items.
• Review and justify overtime needs with the manager and director
• Identify oldest and number of rejects and work with upper management as needed to resolve
• Client Billing
• All other duties as assigned

Qualifications:

• Prior experience as a Closing Operations Team Leader or up to 3 years experience in the real estate, banking, or vendor management industry
• High School diploma or equivalent
• Knowledge of real estate closing and title clearance processes
• Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
• Knowledge of personal computers and Microsoft software products.

~cb~