GNMA Investor Liaison - Virginia Beach, VA

Description:

Duties:

• Work closely with Compliance Officer to ensure updated GNMA guidelines are interpreted, and process and procedures are implemented for each operational area.
• Establish and lead weekly meetings with operational and technology groups to ascertain potential issues or questions regarding the portfolio; ensure weekly reports are compiled and delivered to GNMA within service level requirements; review of monthly billing for accuracy; and operational timelines are met according to service levels.
• Will have reigning ability to make decisions as it relates to operational process changes and some limited approvals for waiving potential fees.
• Define and document required reports received from GNMA to Business Analyst and/ or operational areas.
• Review and analyze system and/ or Passport generated reports to identify potential operational trends or issues.  Upon identifying trend, communicate to respective operational area or GNMA, and follow-up with each group to ensure changes have been implemented.
• Prepare client information packages prior to GNMA visit, if necessary.
• Coordinate with GNMA and LoanCare operational areas in instances for portfolio or loan sales.
• Spearhead and follow-up with operational, technology, compliance areas to ensure assigned tasks to meet GNMA contracts are adhered to.
• Establish and lead weekly conference call to review weekly management summary reports; organize and prepare two face to face meetings with GNMA; address performance that may arise from either organization.
• Monitor and ensure required funds are remitted to GNMA with the timeframe provided in the contract.

Qualifications:

• Ability to lead and make decisions to meet GNMA guidelines or service levels.
• Ability to multitask and effectively manage multiple priorities; strong attention to detail.
• Excellent verbal and written (grammatical) communication.
• Excellent problem solving and analytical skills.
• Excellent knowledge of Microsoft software in Excel, Word, PowerPoint, and Project.
• Excellent customer service skills.
• Proficient in administrative functions and ability to maintain an efficient follow up.
• Ability to represent the company in a positive, confident and professional manner.
• Strong knowledge of loan servicing.
• Analytical ability sufficient to detect problems in workflow procedures and  service given and to take corrective actions to rectify problems or expedite services.
• Must be flexible and able to work independently with minimal supervision.
• 4 year college degree in business administration or mortgage banking certification.
• Minimum 3 years mortgage servicing experience.
• GNMA servicing guideline experience, required.

 ~cb~