Loss Mitigation Specialist - Virginia Beach, VA

Description:

Duties:

• Review loss mitigation files in a timely manner to determine if the borrower qualifies for a loss mitigation option
• Order BPO's for loss mitigation options, as needed
• Order title searches for loss mitigation options, as needed
• Obtain subordinations on 2nd liens if needed for modifications
• Obtain title endorsements, prepare and submit loan modifications for recording as required
• Evaluate short sale offers and request counter offers, as needed
• Educate borrowers and realtors about the short sale process, deed in lieu process,  Home Affordable Modification Program, loan modification program, repayment plan, and forbearance workout options, as applicable
• Submit loss mitigation packages to the investor and/or insurer to review for approval in a timely manner
• Assist  with inbound calls, as needed
• Contact borrowers and agents to provide status of loss mitigation files
• Decline files if borrower does not qualify for a workout option
• Request and follow up on foreclosure holds as necessary
• Respond to voice mails and requests for callbacks within 24 hours of receipt
• Proper documentation of accounts within LPS system to assist call center with providing accurate status to callers
• Accurate and timely completion of template steps
• Prepare of loan modifications, short sale closing letters, forbearance plans, repayment plans and decline letters, as needed
• Request correspondence to be sent to the borrower to generate a return call or provide additional information for the file
• Respond to escalation requests within 24 hours of receipt
• Maintain professionalism in correspondence and conversation with borrowers/agents
• All other duties assigned

Qualifications:

• Minimum of three year collections, loss mitigation or other mortgage/real estate related experience
• At least one year of telephone customer contact experience
• High school diploma or GED
• Ability to work in a structured environment
• Ability to multi-task
• Familiarity MS Office products of Word, Excel,  and Outlook
• Knowledge of Fair Debt Collection Protection Act required
• Excellent written and verbal communication skills
• Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs.
• Ability to work independently as well as part of a team and focus on results; adaptable and flexible
• Strong negotiation skills
• Solid PC experience and typing skills
• Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results
• Ability to learn rules, regulations, laws and methods of collection and skip tracing
• Ability to structure a deal that serves the best interest of the organization, insurer, and client
• Ability to maintain a file caseload of at least 150 files

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