Call Center Representative - Inbound Calls

Description:

Location: 6400 Manchaca Rd Austin, Texas 78745 

Come join this winning team to see why United Heritage Credit Union is a great place to work. We are looking for the right people to make a difference for our members and live the credit union philosophy of "People Helping People." When you work for United Heritage you will be representing a company that brings its best to the communities we serve.

Duties:

• Provide superior and quality member service while adhering to United Heritage's quality service standards, policies and procedures.
• Responsible for building strong member relations through telephone based member services.
• Serves as an information source for members, providing answers about their accounts and credit union products via in-bound calls.
• Provide members with general account information and credit union products.
• Process telephone-based account transactions.
• Promote and maintain positive relations with all contacts, members, and potential members.
• Identify the member's needs and cross-sell credit union products that will benefit the member.

Qualifications:

• Minimum of one year in a financial institution and/or telephone service center experience.
• Preferred experience with servicing accounts, teller transactions and/or a phone service center.
• Ability to work in multiple program systems to provide services.
• High School Diploma or GED equivalent.
• Bilingual in Spanish is a plus.