Restaurant Manager

Closing Date: June 1, 2012

Company:	Amvee Corp. dba Denny's Bakersfield, CA
Job Location:	Bakersfield, CA (Kern County)
Employment Type:	Full Time
Department:	2684 Mt. Vernon Ave Bakersfield, CA
Salary Range:	DOE
Benefits:	MEDICAL, DENTAL, VISION

Description:

At the direction of the General Manager, manages all aspects of a shift in a family restaurant to ensure the guests are satisfied with their total dining experience. Responsible for the execution and delivery of the key results areas (KRAs).

Duties:

• Executes and develops restaurant operating plans which will achieve business growth (sales and profit) and guest satisfaction.

• Plans, schedules and analyzes unit’s daily and weekly staffing including future management needs, ensuring sufficient development and training of all employees.

• Ensures that all menu items are prepared and served in accordance with Brand Standards.

• Maintains proper inventory levels for both food and nonfood items in accordance with company guidelines, using correct ordering procedures and efficient usage and yield application.

• Maintains financial performance to budgets, focusing on labor, cash, repair and maintenance, food costs, and operating expenses.

• Responsible for recruiting, interviewing, hiring, and training of hourly employees.

• Investigates customer feedback, coordinates response and provides guidance to management and employees to improve customer service. Informs appropriate supervisory personnel or Denny’s Call Center, if appropriate, or significant customer complaints.

• Embodies, promotes, and teaches values and nondiscrimination policies at all times in all aspects of restaurant operations including customer service, employment, public accommodations and community goodwill.

• Exercises discretion in addressing changing demands of the business.

• Ensures guest satisfaction through directing operational execution of proper service in a clean and pleasant environment. Make changes to the operation as necessary to ensure guest satisfaction. Enforces Brand Standards service requirements.

• Maintains awareness of local market trends, competitive stance and opportunites. Selects and implants appropriate local restaurant marketing programs, with assistance and guidance from the multi-unit supervisor and field marketing representatives.

• Creates and maintains a positive work environment, ensuring open communications. Communicates employee relations issues or problems to the General Manager and other supervisory and support personnel, as appropriate. Administers disciplinary process according to established procedures.

 Business Contacts

Internal: General Managers, Area Manager, Assist. Area Manager, Human Resource Personnel, Director of Operations, Owners, Food Safety and Standards Specialist, Franchise Operation Manager, Support Center Staff

External: Customers, Distributors, Vendors (repair, marketing, etc.), Community Leaders and Organizations, Digital View, Mega Soft Company etc.

SCOPE:
Number of Employees Supervised: Average of 40 to 60.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibility, duties and skills, required of personnel so classified.

Qualifications:

1.Minimum of 2 years management experience.

2.Minimum of high school diploma or equivalent

SKILLS/KNOWLEDGE:
1.Thorough understanding of restaurant operations, to include restaurant job skills.
2.Customer service skills.
3.Good listening skills.
4.Ability to lead and work in a team environment
5.Demonstrates good judgment and business reasoning.
6.Certification in Food Safety

PHYSICAL REQUIREMENTS:
1.Extensive standing and walking without breaks.
2.Must be able to work irregular hours.
3.Must be reachable by telephone for communication purposes.
4.Valid driver’s license and reliable transportation is required to meet banking obligations.

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