Assistant Branch Manager - US 20

Description:

Primary Functions:

To provide quality service to internal and external members.  This position is responsible for directly supervising the day-to-day activities of a full-service branch office.  Ensures prompt, efficient, and courteous service to members.

Expectations:

1. To ensure that branch is in compliance with federal laws and regulations.
2. To comply with company standards with internal and external members.
3. To participate in INOVA education, including annual compliance courses.
4. Make business calls and aid in business development.
5. To maintain a smooth functioning department and highly motivated, well-trained staff.
6. Attend meetings and INOVA FCU events as required and participate in community involvement.

Duties:

40% Oversee daily branch operations and ensure that a professional image is being consistently exercised.

30% Monitor Cash Services and Member Service operations.

25% Coaching for personnel.  Business Development and community involvement.

5% All other duties as assigned.

Qualifications:

Education:   Bachelor's degree in business administration, accounting, or a related field or equivalent practical experience.  Management experience preferred. 

Interpersonal:  Courtesy, tact, and diplomacy are essential elements of the job.   Outgoing with a mature, professional attitude.

Other Skills: Ten key calculator, computer keyboard by touch.  Must be familiar with Windows-based PC, Word and Excel.