| Company: | Velocity Credit Union
Austin, TX |
| Job Location: |
Austin, TX (Travis County) |
| Employment Type: | Part Time |
| Department: | Brodie |
Description: |
Entry level position that processes member transactions presented and provides excellent customer service. Cross-sells Credit Union financial services and products to our members. Minimum Qualifications: computer skills, previous experience in cash handling and/or customer service preferred.
Work Schedule: Monday, Wednesday and Friday 10:30am – 7:30pm and Saturday’s 8:30am – 2:30pm |
Duties: |
• Processes member transactions (deposits, withdrawals, transfers, loan payments, savings
bond redemption, credit card and line-of-credit advances, traveler’s checks, cashiers
checks, money orders, coin counting, etc.) presented in the teller lobby, by mail, by night
depository, by ATM depository and by all similar methods. Ensures accuracy and legibility of all transaction postings and associated documentation.
• Assists members with questions and problems with their accounts as is appropriate for the
current work load and transaction volume.
• Reconciles and proofs daily transactions, and balances transaction totals to actual cash,
checks, and other negotiable items on hand.
• Maintains out-of-balance conditions and totals within acceptable limits as established by
policy and procedure.
• Cross-sells Credit Union services to members by recognizing their wants and needs and suggesting products and services to meet those wants and needs.
• Make a positive impact with every connection all the time.
• Foster a supportive role towards Velocity’s core values, service commitments, and customer service best practices.
• Project a confident and knowledgeable demeanor that includes excellent communication, skills, decisiveness, and ownership of branch responsibilities.
• Support a positive and productive work environment by advancing Management’s
directives; by setting a positive example for others through demonstrated actions.
• Perform all other related duties as assigned. |
Qualifications: |
• High school diploma, GED, or vocational equivalent required.
• Outstanding Customer Service required
• Previous experience in cash handling preferred
|
