| Company: | Velocity Credit Union
Austin, TX |
| Job Location: |
Austin, TX (Travis County) |
| Employment Type: | Part Time |
| Department: | Main |
Description: |
Actively promotes a work environment within the MSC Department that consistently
delivers superior service to all Credit Union members and employees within the Credit Union.
Provides a variety of services to members by disclosing account information, researching,
correcting errors, completing transactions, record keeping, and introducing new products and
services to members.
Work Schedule: Monday-Friday 8:30a-2:30p with occasional Saturdays. |
Duties: |
Focus on providing outstanding customer service, including identifying new products and services to members that need them, through all means of not-in-person contact, including phone, email, chat, etc.
Provides the highest quality service and information to members via telephone conversation
Answers all calls in a timely manner to meet or exceed departmental goals and expectations
Accurately services member accounts
Takes ownership of reported problems, and drives them through to resolution.
Cross-sells Credit Union services to members by recognizing their needs
Identifies and escalates calls to the proper destination for resolution
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Qualifications: |
Make a positive impact with every connection all the time.
Foster a supportive role towards Velocitys core values, service commitments, and
customer service best practices.
Strong desire to learn process, procedure, products and services
Must have the ability to project a positive, professional image at all times, and must be able to interact with difficult people in stressful situations in a calm, rational manner
Must have good public relations skills in order to serve members, employees, and cross-sell services well.
Attention to detail and efficiency
Reliable, dependable and respectful work ethic
High sense of willingness and a positive attitude
Must be able to effectively use Microsoft Windows, common office applications, and common office equipment.
Must be able to accurately type 40 WPM.
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