Welcome Center Representative - Plant City

Closing Date: February 24, 2012

Company:	Tampa Metropolitan Area YMCA Tampa, FL
Job Location:	Plant City, FL (Hillsborough County)
Employment Type:	Part Time
Department:	Plant City Family YMCA
Salary Range:	$7.67- $8.25

Description:

The Welcome Center Representative works in the branch’s Membership area and provides services, assistance, and information to members, prospective members, branch staff and other Association staff. This position represents the YMCA to the public. In some branches, the duties of this position may be split so that an individual is responsible only for the duties described in the
Membership Services area.

Greets all members and guest in an enthusiastic manner. Checks and scans membership cards and resolves any problems which may arise during this
process. Registers guests and provides information concerning the branch hours, facilities, etc. Monitors guest usage of branch facilities to ensure compliance with guest policies. Reports any exceptions to the Welcome Center Supervisor in a timely manner. Provides members with information
concerning Association and branch programs and services. If unable to provide information, locates someone within the branch who can or makes
arrangements to contact member later with the information. Conducts tours of the facility for new and prospective members and provides information
concerning available programs and services. Receives comments, complaints and or suggestions; responds if appropriate or forwards information to Welcome Center Supervisor for follow-up. Registers new members and provides information and temporary membership card. Handles membership terminations including completion of exit survey.

Qualifications:

Ability to work weekends, nights and afternoons. 3-5 years of customer service experience preferred. Knowledge of computer technology. Completion of pre-employment drug screening and a satisfactory background check.

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