| Company: | Extreme Fitness
Toronto, ON |
| Job Location: |
Toronto, ON |
| Employment Type: | Full Time |
| Department: | Location TBD |
| Salary Range: | Base plus commission |
| Benefits: | • Competitive Pay • Full Benefits • Travel & Expense Allowance • Full Fitness Membership • Discounts on Club Services • Training and Personal Development |
Description: |
Extreme Fitness is a place for people who live and enjoy an active, healthy lifestyle. Our culture is fostered by an entrepreneurial spirit and a passion for fitness and health. Employee chatter is typically about innovative fitness and nutrition ideas and the latest workout to get you in the best shape of your life. Extreme Fitness is a fun place to work and is the ideal environment to jumpstart your career in the fitness and wellness business. We pride ourselves on our professionalism, exceptional member service, and living life to the extreme.
The role of the Membership Accounts Manager shares a dual responsibility of maintenance of the bad debt in the clubs, and development of a strong customer service culture for our members with respect to their delinquent accounts.
Positions available!
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Duties: |
Key responsibilities include, but are not limited to the following:
• Accountable for a specific amount of collection revenue each month – will be advised of quotas.
• Collect the outstanding bad debt that arises in the clubs allocated:
o Collection of membership
o Collection of Personal training
• Ensure members are placed back onto the pap process after collection is made.
• Retain members who default on payment past the initial term – negotiate if necessary.
• Innovate and refine the collection process as required or as necessary.
• Work with management to ensure that the collection process is adhered to, letters, lists etc.
• Work with the IT department and the managers to improve the computer system as it relates to collections.
• Accountable for dealing with customer service issues that arise from the collection process and are accountable for their resolution.
• Determine which accounts should be assigned to Collection Agency.
• Handle any issues or requests from the Collection Agency.
• Process membership changes that arise from the collection process e.g. change of banking, address etc. Membership cancellations should be forwarded to G.M.
Key Functional Skills Required:
- Excellent oral and written communication skills.
- Enthusiastic, outgoing personality.
- Results driven.
- Self-starter.
- Organized and productive.
- Team player.
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Qualifications: |
• Fitness Industry Experience Preferred
• Collections experience an asset
• High School Diploma and some post secondary
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