|
Client Service Representative
Closing Date: September 25, 2010
| Company: | Carolina Veterinary Specialists
Greensboro, NC |
| Job Location: |
Huntersville, NC (Mecklenburg County) |
| Employment Type: | Full Time |
| Department: | Huntersville |
| Salary Range: | negotiable |
| Benefits: | to be discussed |
Description: | | We are an veterinary emergency and referral clinic looking for a full time Monday through Friday 2nd shift person to work in our Huntersville location. The ideal candidate would be a liaison between clients, reception staff and medical staff. Facilitates all referral client interactions after hours including referral patient discharges, referral client phone calls and referral client/patient visits. The duties will include, but may not be limited to, keeping accurate medical records/documentation of referral client interactions via in person or phone, clerical work, client education, promotion of hospital products and services and support of the organization. This position requires knowledge of hospital procedures, policies and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital. This role assists in pet restraint, lab work, procedures surgery, nursing care, and triage/discharge of patients. | Duties: | Take all referral client phone calls with questions after hours
Administer all referral client/patient visits after hours
Discharge all referral patients after hours
Perform physical exams, treatments, and administer medication as directed by the veterinarian
Prep and assist in diagnostic, medical, and surgical procedures as needed
Triage patients, perform physical exams, and gather brief medical histories as needed
Perform laboratory tests and take radiographs as needed
Operate and maintain hospital equipment, i.e., EKG, fluid pump, syringe pump, scales, syringe pump, anesthetic monitors and machines as needed
Communicate with clients/owners about the status of patients, as directed by the veterinarian
Fill prescriptions/administer medications, including proper documentation, logging, and security of controlled drugs as needed
Maintain cleanliness of exam rooms (at beginning of shift and after each patient), reception areas, hospital grounds, and treatment areas,
Clean cages, as needed
Do laundry as needed
Communicate patient status with oncoming staff and veterinarians, and update records and financial information, as needed, in the computer
Display confidence and reassurance when dealing with pets experiencing severe stress, illness, and/or pain
Communicate and approach job duties in a mature manner
Foster teamwork approach and work well with all levels of hospital team members
Participate in all staff and technician/assistant mandatory staff meetings
Answer phones and perform other reception duties as needed by the hospital
Understand zoonotic disease risks in the work environment and use all appropriate safety equipment, garments, and procedures to protect self and others
Understand and limit the potential exposure to bites, scratches, and potential injuries
Understand that employees in this role are exposed to various cleaning solutions and other chemicals, odors, noises, and animal wastes and behave in a professional manner when dealing with these conditions
| Qualifications: | Familiarity With
o Hospital policies and procedures
o Medical Terminology
Proficiency In
o Client communications
o Staff Communications
o Animal restraint
o Multi-tasking
Education
o High School diploma or equivalent
Work Experience
o One or more years experience in a veterinary clinic or equivalent
o One or more years experience in a successful customer service role performing most of the duties of this position
Physical Requirements
o Ability to lift up to 50 pounds (work requires lifting, carrying, and restraining animals with assistance from other staff members for animals weighing over 50 pounds)
o Ability to walk or stand for 10 to 12 hours (or longer shifts, as needed) frequently working in a bent position
o Ability to handle stressful situations
o Ability to complete assigned tasks, even if extended work hours are required in order to do so
o One or more years experience in a successful customer service role performing most of the duties of this position
|
|
|
|
