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PC/Hardware Technician
Closing Date: September 30, 2010
| Company: | Pioneer Services, a Division of MidCountry Bank
Kansas City, MO |
| Job Location: |
Kansas City, MO (Jackson County) |
| Employment Type: | Full Time |
| Department: | ASG-IT |
| Salary Range: | Grade 8 ($39K to $49k) |
| Benefits: | As an associate of Pioneer Services you’ll enjoy an entrepreneurial atmosphere, competitive pay, unique benefits, and a fun, vibrant culture. And you can feel good about supporting the men and women in uniform. |
Description: | | Pioneer Services, A Division of MidCountry Bank, specializes in serving the financial needs of active duty and career retired military personnel through a network of retail branches across the country has an immediate need for a fulltime PC/Hardware Technician in our Base of Operations located on the Country Club Plaza in Kansas City, Missouri. (No Agency/Headhunter calls please.)
As a PC/Hardware Technician you will be responsible for the day-to-day management, monitoring, troubleshooting, and support of workstation systems and environments, including hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance. The qualified candidate will also troubleshoot problems (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance.
Essential Duties and Responsibilities:
Troubleshoot and resolve client problems and provide communication on status to clients and teammates.
Install, maintain, support, and upgrade client hardware and/or software as needed.
Maintain relationships with hardware, software and maintenance vendors.
Provide purchasing assistance for IT related purchases including client hardware and peripherals.
Maintain project/problem/change status information in service request ticketing system
Document critical processes and hardware/software installations in an IT knowledgebase.
Promote excellence in quality and customer service through work performed individually or as a team.
Maintain and document client hardware/software inventory.
Participate in an on-call after hours support program as necessary.
Evaluate new hardware/software and write recommendations for management review.
Receive email and telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as graphics, data base, printing, MS Office, MS Outlook Email, and operating systems.
Maintain and configure Windows patch and antivirus servers to ensure all clients are current and secure.
Qualifications:
HS diploma and equivalent diploma and work experience; Bachelor’s preferred
A+ certification preferred
Minimum 3-5 years related technical experience.
Knowledge and Skills:
Excellent verbal and written communication skills.
Excellent troubleshooting and problem resolution skills, remotely or as part of Technical Support team.
Ability to prioritize work related tasks.
Works comfortably with deadlines, operating independently to resolve end-user problems.
Works well in a team environment.
Technical Experience in following areas:
MS Office applications, including Word, Excel, Outlook, Access, PowerPoint, Visio and Sharepoint.
Windows Desktop OS - Windows XP, Windows 7
Ghost or equivalent imaging software
Application deployment software using Group Policy and/or Microsoft Systems Management Server
Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes
Various software clients, including Citrix, Terminal Services, remote control.
Customer support experience with PC and/or thin client configuration/upgrades and repairs
Desktop networking componentry, including NIC setup, TCP/IP, DNS, WINS, ICA, RDP
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