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Accounting Application Support Specialist
Closing Date: October 27, 2010
| Company: | Coaxis
Portland, OR |
| Job Location: |
Portland, OR (Multnomah County) |
| Employment Type: | Full Time |
| Department: | Viewpoint Construction Software |
| Benefits: | 401(k), Med,Dental,Vision, EAP, FSA, Fitness Room, Life and Disability, Employee Initiative activity |
Description: | The Accounting Application Support Specialist serves as primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Viewpoint’s construction accounting and project management software.
The successful candidate for this position will have a Bachelors degree in business with an emphasis in accounting or other relevant discipline and a minimum of two year’s experience in accounting or full-charge bookkeeping. 5 years of relevant industry experience may be substituted for a Bachelors degree.
| Duties: |
Assist customers with use of Viewpoint software.
Monitor, track, and document customer support calls and related activities in CRM system.
Use SQL Query, reporting tools, and spreadsheets to examine underlying data.
Assist other departments with application issues and development of the software.
| Qualifications: | | Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain expert on current product knowledge both from an internal and from a user perspective.
Excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
The ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing.
Proficiency in Microsoft Excel.
Preferred
- Construction industry experience, particularly in construction accounting.
- Experience with complex computerized payroll systems.
- Experience in a customer service role.
- Type 40 WPM or better.
- Knowledge of Microsoft Transact SQL.
- Experience working in a support call center.
Rock Solid is our business style
With more than 190 software professionals, Viewpoint Construction Software, a division of Coaxis based in Portland, Oregon, has developed leading software solutions and support to the construction industry since 1976. Combining that solid history with a driving innovative spirit, we are building a company at the forefront of innovation. We developed a set of features and functionality that resonates with the needs of users in the construction industries and these qualities are embodied in software that is comprehensive and user-friendly; it’s flexible, scalable and adaptable. We are proud of our product and proud of our extraordinarily productive work teams.
NO RECRUITERS PLEASE!
Coaxis is an Equal Opportunity Employer
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