(Evansville, IN) Dispatch Supervisor

Closing Date: October 4, 2010

Company:	Insight Communications Florence, KY
Job Location:	Evansville, IN (Vanderburgh County)
Employment Type:	Full Time
Department:	Customer Care
Salary Range:	negotiable
Benefits:	401k, Medical, Dental, Vision, Paid Time Off

Description:

Coordinates the daily operation of the Dispatchers and work load activities; training, support, and supervision of Dispatchers; provide support to all departments.

Duties:

• Supervise dispatcher’s daily work activities and assignments
• Coordinate work with interrelated departments – Insight Broadband, Internal Dispatch, Technical and Customer Service
• Compile, schedule, assign and print work orders
• Always maintain a positive and professional team-oriented work environment
• Support, develop, and evaluate employees
• Work cooperatively with management and dispatchers in exceeding departmental and company standards
• Workload management and coordination between technical departments
• Hiring, training and development of dispatchers
• Perform related duties as assigned by management or as the situation dictates

Qualifications:

Required Knowledge, Skills and Abilities:
• Excellent customer service skills
• Strong interpersonal and communication skills
• A positive and professional attitude
• Ability to maintain a team atmosphere within departments
• Exceptional organization and problem solving skills
• Ability to handle multiple tasks

Education and Experience
• High school diploma or GED
• Internal candidates must have completed six months of service

Physical Demands and Work Environment
• Will work on computers while sitting at their desk for extended periods at a time

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NOTICE

Insight will only consider those applicants who meet the minimum requirements of the position.

It is Insight’s policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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