Event Security Officer

Description:

The Cedar Park Center (www.cedarparkcenter.com) and Texas Stars (www.texasstarshockey.com) organization delivers fun, family entertainment including sports, concerts and other events, bringing energy, excitement and new business to the Cedar Park, Round Rock and Northwest Austin area.

Working for this organization means being a part of the premier entertainment venue of the area, the place where people go to relax, have fun and meet friends.

Duties:

Security Officer 1

• Enforces and upholds integrity of the facility and event, including Retail merchandise shops and all alcohol beverage locations;
• Monitors entry and exit points to specific areas of the Center , including screening of guests bags prior to entering the center.
• Enforces TABC policies and procedures
• Provides security escorts per events requirements,
• Performs routine search procedures utilizing bag searches prior to guests entering the center.
• Ensures that no prohibited items or behavior are tolerated at the Center;
• Greets and directs guests to seating and services;
• Maintains open and smooth access routes throughout seating and concourse areas;
• Attends and participates in pre-event briefings;
• Receives and acts on complaints from patrons according to established policies and procedures;
• Enforces policies and procedures throughout the facility;
• Follows all rules and regulations as outlined in the policies and procedures manual;
• Aids in direction of orderly evacuation of the building during emergencies.
• Monitors and maintains door access.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The employee should also have the following qualifications:

Experience / Education:

• High School diploma or GED
• Texas Non Commissioned Guard Card must be obtained 14 days from date of hire (All applicants are required to submit to fingerprinting, must pass the Private Security Level 1 and 2 testing, and criminal background checks.)
• A minimum of 1 year security experience is preferred but not required

• Customer-Service orientation, with a fun, friendly attitude and professional appearance at all times
• Ability to listen to and read in English, understand and interpret documents, signs, rules, policies, instructions and other pertinent information.
• Ability to speak effectively to customers and other employees.
• Excellent written and oral communication skills
• Ability to multi-task, cross-train and learn new skills quickly.

 Other Qualifications:

• Employees must be able to work evenings, weekends and holidays as required
• Employees must have reliable transportation to and from work

Physical Requirements:

• Position requires the ability to use hands and fingers, walk, talk, hear and stand.
• Position requires the ability to ride a bicycle and/or walk and stand for extended periods (6 to 8 hours) of time.
• Position requires the ability to lift 25 pounds.  

Work Environment:

• The noise level during events may be very loud
• The environment is energetic and fast-paced
• The areas can become crowded with many people

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Security license number B16091