| Company: | Stewart Business Systems
Burlington Twp, NJ |
| Job Location: |
Willow Grove, PA (Montgomery County) |
| Employment Type: | Full Time |
| Department: | Service |
| Salary Range: | 32K - 40K |
Description: |
Stewart Business Systems is a subsidiary of Xerox. We are the elite sales and service provider of digital document imaging solutions for the entire state of New Jersey and eastern part of Pennsylvania. We’re a locally run company trusted by the region’s businesses since 1945 and now have the backing of a Fortune 500 company, Xerox. We partner with key industry leaders including Xerox and Hewlett Packard We’re headquartered in Burlington, New Jersey and have offices in Princeton, Clifton, Lakewood, and Willow Grove, PA. Our decentralized management philosophy allows for very responsive and personalized customer service and support.
We offer extensive product, service and sales training, excellent benefits, competitive compensation, a positive working environment and unparalleled career opportunities. |
Duties: |
• Maintains and repairs office equipment including but no limited to, copiers, duplicators, facsimile machines at various customer locations
•Troubleshoot/diagnose digital copier/printer problems in a connected environment.
•Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed.
•Installs all manufacturer mandated equipment modifications and up-dates on assigned equipment.
•Processes all required paperwork associated with service of equipment
•Maintains and manages own part inventory
•Receives technical training on equipment as necessary
•Performs other related duties as required
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Qualifications: |
•High School diploma required
•Requires a basic technical knowledge and interpersonal skills typically gained through completion of technical school and related experience.
•Five years in a service management role required
•A relatively high level of analytical ability is required in order to find solutions to human, technical or administrative problems
•Maintain a valid drivers license
•Computer literacy
•Strong organizational and verbal communication skills.
•Ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications is essential.
•Ability to work under stress/pressure to meet deadlines and financial objectives.
•Ability to move frequently walk, stoop, bend, squat and kneel
•Ability to lift tool cases and assorted service related tool weighing in the range of 25 to 50 pound
•Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice
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