|
|
 |
|
|
|
(Florence) Dispatch
Closing Date: September 10, 2010
| Company: | Insight Communications
Florence, KY |
| Job Location: |
Florence, KY (Boone County) |
| Employment Type: | Full Time |
| Department: | Technical |
| Benefits: | Medical, dental, vision, FREE CABLE, 401K match, vacation |
Description: | General Summary
Provide support to all departments, ensure all work orders get completed and route field personnel.
| Duties: | Primary Responsibilities
• Monitor calls; dispatch calls to service technicians and/or other technical personnel
• Coordinate work with interrelated departments – Insight Broadband, Internal Dispatch, Technical and Customer Service
• Compile, schedule, assign and print work orders
• Operate computer to review customer account information
• Input appropriate data regarding reschedule dates and service changes
• Input completion codes to completed calls as given by Technicians or Installers
• Contact customers to verify service problems have been corrected as needed
• Compile, maintain and prepare outage logs
• Interface directly with field personnel to obtain information required for accurate check-in
• Interface directly with Technical Supervisors to resolve work order or customer issues
• Perform related duties as assigned or as the situation dictates to achieve department/system goals
| Qualifications: | Required Knowledge, Skills and Abilities:
• Strong interpersonal and communication skills
• Ability to handle multiple tasks
• Practical working knowledge of computers especially excel
• Exceptional organization skills
Education and Experience
• High school diploma or GED
Physical Demands and Work Environment
• Will work on computers while sitting at their desk for extended periods at a time
|
|
|
|
|
Job Match LLC, © Copyright 2005-2007, Applicant Tracking System Information - Hiring Assessments
|
